Malware, phishing, and scams, including deceptive downloads and fake login pages.
Trademark abuse or impersonating a person or a brand.
Hate or harassment, or targeting anyone.
Anything illegal. Obviously.
We keep final say on gray areas. The upside of that deal: if we say no, you get your money back in full. The refund flow is below.
3Review within 24 hours
Human eyes land on every submission within 24 hours, usually much faster.
Nothing renders publicly until it is approved. The grid never shows unreviewed content.
Three possible outcomes: approved, needs changes, or rejected.
Edits to an approved square go through the exact same review as a first submission.
4The needs-changes flow
Most problems are small: a blurry image, a link typo, a name that reads like someone else's brand. Here is what happens:
We email you exactly what to change. No vague form letters, ever.
Your squares are held for you the whole time. Nobody else can take them.
Resubmit as many times as you like within 30 days.
If we cannot land on a version together, you get a full refund instead.
5Rejected means refunded
Content that hits the prohibited list is rejected, and those squares are refunded in full to your original payment method through Creem, our payment provider.
Refunds usually appear on your statement within 5 to 10 business days.
Repeatedly submitting prohibited content can close the door on future purchases. We would rather never use that line.
6Link health checks
A grid full of dead links is a graveyard, and this one is promised to stay alive. So:
Every link on the grid gets checked each quarter, for the full ten year grid promise in the terms.
If your link breaks, you get a heads up email and 30 days to fix it.
Still broken after that? The link is quietly unlinked. Your square keeps its color, name, and image.
Fixed it later? Email us and we relink it, any time, for free.